Shipping and Delivery

At Punto y Arte, we work to prepare and ship orders quickly, clearly, and responsibly. On this page, we explain how we manage shipments, estimated preparation and delivery times, shipping costs, customer responsibilities, and what happens in cases of absence, incorrect address, uncollected packages, or incidents during transport.

These conditions apply to orders placed in our online store and are interpreted in accordance with current regulations concerning consumers and users in Spain and the European Union.

Quick Shipping Information

Orders with products available in stock are usually prepared within 24 to 72 business hours from payment confirmation.

Whenever possible, we try to prepare orders on the same day or the next business day, but this period may vary depending on order volume, product availability, holidays, weekends, or circumstances beyond Punto y Arte's control.

Products marked as "on demand" require an additional lead time, as they must first be ordered from the corresponding supplier, distributor, or manufacturer.

Shipping costs are calculated automatically in the cart or on the checkout screen before completing the purchase, based on the destination, order weight, total amount, and available shipping method.

Once the order has been shipped, the customer will receive, when available, a tracking number to check the shipping status.

We offer free shipping for orders over 60 euros in Spain, but this offer does not apply to the Canary Islands and the Balearic Islands. For other countries, you can check in the cart or on the checkout screen before completing the purchase.

Order Preparation

Orders are prepared once payment is confirmed.

Preparation time may vary depending on the type of product:

• products available in stock;

• products on demand;

• products requiring review, special preparation, or grouping with other items;

• orders placed during weekends, holidays, or high-demand campaigns.

Orders placed on Saturday, Sunday, or a holiday will usually begin to be processed on the next business day.

Order preparation is not equivalent to transit time. The total delivery time may include preparation time plus the time needed for transport to the destination indicated by the customer.

Products in Stock

Products available in stock are usually prepared within 24 to 72 business hours from payment confirmation.

This period is an estimate and may be affected by promotional campaigns, high order volume, stock review, holidays, or specific incidents.

If we detect any availability issues with a product marked as available, we will contact the customer to offer a suitable solution.

On-Demand Products

Products marked as on demand are not necessarily available for immediate shipment from our warehouse.

These products are specifically ordered from the supplier, distributor, or manufacturer after receiving the customer's order, so they may require additional time for processing, receipt, and subsequent shipment.

The delivery time for on-demand products may vary depending on the brand, supplier availability, country of origin, transport, holidays, customs, or other external circumstances.

If an on-demand product is ultimately unavailable, we will contact the customer to offer an alternative, wait for restock, or process a refund for the unavailable product.

Orders with Products in Stock and On-Demand Products

If an order contains both products available in stock and on-demand products, shipment may occur when all products are available, unless another option is agreed upon with the customer.

If the customer wishes to receive the products in stock first and then the on-demand products, they can request this by contacting us. In such a case, additional shipping costs may apply for the second shipment.

Estimated Delivery Times

The delivery times indicated on our website are estimates and may vary depending on the destination, transport company, time of year, holidays, order volume, logistical incidents, customs, or other external causes.

As a general guide:

• Peninsular Spain: usually between 24 and 72 business hours from order dispatch.

• Balearic Islands, Canary Islands, Ceuta, and Melilla: the period may be longer.

• European Union: usually between 5 and 10 business days from order dispatch.

• Other countries: the period may vary depending on destination, transport company, customs, and procedures of the destination country.

These times are estimates and do not constitute an absolute guarantee of delivery on a specific date, unless expressly agreed upon in writing.

Punto y Arte commits to managing orders within the legally established deadlines. Unless otherwise agreed or specifically indicated in the product description, the order will be delivered within the maximum period provided by applicable regulations.

Express shipping is processed and delivered faster than standard shipping and is offered as an option for those who want a faster delivery.

Shipping Costs

Shipping costs are calculated automatically before completing the purchase.

The amount may vary depending on:

• destination country;

• postal code;

• weight and volume of the order;

• total purchase amount;

• available transport company;

• shipping method chosen by the customer.

The customer can view the applicable shipping cost before confirming and paying for the order.

If at any time we offer free shipping, this promotion will only apply under the conditions indicated on the website or during the purchase process.

Transport Companies

We work with different transport companies depending on the destination, weight, type of order, and service availability.

The transport company may deliver to the address indicated by the customer or make the package available at an office, collection point, or corresponding branch, according to its own service conditions.

The number of delivery attempts, the period of stay at the office or collection point, and the notification method to the recipient will depend on the respective transport company.

Customer Responsibility for Delivery Data

The customer is responsible for correctly providing all necessary delivery information:

• name and surname;

• full address;

• number, floor, door or additional information needed;

• postal code;

• city and province;

• country;

• phone number;

• email address.

It is very important that this data is correct and up-to-date.

Punto y Arte is not responsible for delays, failed deliveries, returns, or additional costs caused by incorrect, incomplete, or outdated data provided by the customer.

If the order is returned due to an incorrect address, repeated absence, incomplete data, refusal of delivery, or failure to collect, shipping, return, and other transport costs generated by causes not attributable to Punto y Arte may be deducted from the refund.

Shipment Tracking

Once the order has been shipped, the customer will receive a tracking number, when available.

The customer must check the order tracking and be attentive to notifications from the transport company.

In some cases, the carrier may leave a delivery notice, send an SMS notification, email, or directly update the online tracking.

If the customer observes an incident in the tracking, we recommend contacting the transport company or Punto y Arte as soon as possible to try to resolve the situation before the package is returned.

Absence at Home

If the carrier attempts to deliver the order and the recipient is absent, the transport company may make a new delivery attempt or make the package available at an office, collection point, or branch.

The recipient's absence will not be considered an error by Punto y Arte if the order has been correctly shipped to the address indicated by the customer.

It is the customer's responsibility to check delivery notices, consult tracking, and collect the package within the period indicated by the transport company.

Packages Available for Collection

When a package is made available at an office, collection point, or branch, the customer must collect it within the period indicated by the transport company.

If the package is not collected within the established period and is returned to Punto y Arte, the order will not be automatically canceled nor will it necessarily lead to a full refund.

Once we receive the package back and verify its condition, we can process the corresponding refund, deducting shipping, return, and other transport costs incurred due to non-collection, always in accordance with applicable regulations.

If the customer wishes to receive the order again, they must pay the new corresponding shipping costs.

Refused Delivery

If the customer refuses delivery without justified cause or without having previously communicated a valid incident to Punto y Arte, the package may be returned to our facilities.

In these cases, once the package is received back and its condition checked, the corresponding amount will be managed, and shipping, return, and other costs derived from the refusal of delivery may be deducted.

Refusal of delivery does not necessarily replace formal communication of the right of withdrawal. If the customer wishes to exercise their right of withdrawal, they must communicate it clearly within the corresponding legal period.

Right of Withdrawal and Shipments

The consumer customer generally has a period of 14 calendar days from the receipt of the product to exercise their right of withdrawal, except for legally provided exceptions.

To exercise this right, the customer must communicate their decision clearly within the corresponding legal period.

Simply not collecting the package, refusing delivery, or automatic return by the carrier will not in itself be considered a valid communication of withdrawal, unless the customer has expressly communicated their decision within the legal period.

In case of withdrawal, the direct return costs will be borne by the customer, unless Punto y Arte has agreed to bear them or the return is due to an error attributable to our company.

Incidents During Transport

If the package appears as delivered but the customer has not received it, or if there is an incident during transport, the customer must contact us as soon as possible so that we can review the case with the transport company.

In some cases, it will be necessary to open an investigation with the transport company. Resolution times may vary and will depend on the carrier's response.

Punto y Arte will collaborate with the customer to clarify the incident, but cannot automatically be held responsible for situations caused by incorrect data, recipient absence, failure to collect, special instructions not correctly communicated, or actions outside our company.

Order Damaged During Transport

If the order arrives damaged, the customer must contact Punto y Arte as soon as possible, preferably within 48 hours of delivery.

To correctly review the incident, it will be necessary to send clear photographs of:

• the outer packaging;

• the shipping label;

• the product received;

• visible damage;

• the complete contents of the package.

Without this information, it may be more difficult to manage a claim with the transport company.

If it is confirmed that the damage occurred during transport or due to a cause attributable to Punto y Arte, we will offer a suitable solution depending on the case: replacement, sending missing parts, partial refund, full refund, or any other solution agreed upon with the customer.

International Orders

Orders shipped outside Spain may be subject to longer delivery times.

For shipments outside the European Union, the order may be subject to customs procedures, taxes, duties, or other import charges required by the destination country.

Unless expressly stated otherwise, these costs are not included in the product price or in the shipping costs paid in our store, and will be the responsibility of the customer.

Punto y Arte is not responsible for delays caused by customs, border controls, administrative detentions, or procedures specific to the destination country.

If the customer refuses delivery due to not wanting to pay taxes, duties, or import charges required by the destination country, shipping, return, and other costs generated may be deducted from the refund, always in accordance with applicable regulations.

Delays

Although we work to ensure that orders arrive within the estimated time, delays may occur due to causes beyond Punto y Arte's control, such as logistical incidents, holidays, high-demand campaigns, weather conditions, strikes, customs problems, or errors by the transport company.

A delay in delivery does not automatically imply cancellation of the order or the right to additional compensation, except in cases provided for by applicable regulations.

If the delay is significant, the customer can contact us to review the order status and assess available options.

Incorrect Address or Address Modification

If the customer detects an error in the address after placing the order, they must contact us as soon as possible.

If the order has not yet been shipped, we will try to modify the address.

If the order has already been handed over to the transport company, we cannot guarantee that the modification will be possible. Any additional costs arising from the address change, re-shipment, or return may be borne by the customer if the error is not attributable to Punto y Arte.

Reshipment of Returned Orders

If an order is returned to Punto y Arte for reasons not attributable to our company, the customer may request a new shipment.

In that case, the customer must pay the new shipping costs, as well as any additional costs generated by the previous return, if applicable.

Reshipment will only take place once the package has been received back at our facilities and its condition has been verified.

Contact

If you have any questions about the shipping, tracking, or delivery of your order, you can contact us through our contact form or the means available on our website.

To help you faster, always include your order number and the email address used for the purchase.

At Punto y Arte, we work to offer clear, secure, and responsible delivery. For the shipment to be carried out correctly, it is also necessary for the customer to provide correct data, check the tracking, and collect the package within the deadlines established by the transport company.