Help & FAQs

Yes, all shipments have a tracking number that is provided to the customer by email.

At Punto y Arte, registration on the website is not mandatory to purchase, but it offers you advantages such as saving your data and that of your purchases for future reference and accumulating loyalty points. You can also choose not to receive information about promotions and news. Your data is confidential and will not be shared with other companies. Additionally, registering to purchase does not include newsletter registration, so you will not receive newsletters unless you request it. In addition to the advantages mentioned above, by registering on Punto y Arte, you will also be able to chat with other members of the site and create groups to share interests or shopping experiences with them.

Yes, it is possible to collect your order in our store, as long as you take into account our hours and closing dates. When placing your order, select the in-store pickup option. We recommend sending a WhatsApp message or calling us before coming to make sure we are in the office.

If you have already placed an order and would like to add more items to avoid paying another shipping fee, we recommend that you contact Punto y Arte as soon as possible to ensure that your order has not yet been shipped. If your order has already been shipped, we suggest you make another purchase and choose the in-store pickup option. Please leave a comment with the order number you wish to add the additional items to.

Yes, we offer free shipping for orders over 60 euros in Spain, this is an opportunity for our customers to obtain a better price.

If your order does not arrive within the expected time, please contact us and we will do our best to solve the problem. Please note that delivery times are estimates and may vary due to unpredictable factors such as bad weather or logistical problems.

Unfortunately at this time we cannot make shipments to the Canary Islands. The customer must previously specify that the shipment is to the Canary Islands. Shipments will not be made where shipping to the Canary Islands has not been previously specified by the customer. We do not offer free shipping to the Canary Islands.

At Punto y Arte we offer discounts and offers periodically. To avoid problems with prices, we recommend waiting for the products or kits you want to buy to be on sale before making the purchase. Punto y Arte does not announce sales and offers in advance. By purchasing the products at full price, you accept the conditions and price provided. Discounts and offers are not applicable to previously made purchases. If a customer has made a purchase and it has been shipped or prepared for shipping, the discount or offer subsequently announced will not apply. If the customer decides to return or reject the purchase, there will be a cost of €5.50 or €4.88 plus the cost of packaging of €1.2 to €2 if Punto y Arte has contracted the transportation service. It is important to keep in mind that The product you want to buy may be out of stock and may take time to be replenished in stock. Punto y Arte strives to have the lowest and most competitive prices possible, taking into account the prices recommended by manufacturers or suppliers. Prices may change without prior notice from Punto y Arte.