FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions
Find quick answers about Punto y Arte, customer service, shipping, discounts, wholesale orders, and our cross-stitch products.
Do you have a physical store?
Punto y Arte is primarily an online store based in Asturias, Spain. If you need help before purchasing or want to discuss a specific option, please contact our customer service team.
Do you accept bulk or wholesale orders?
Yes, we can review requests for bulk or wholesale orders for selected products. Please send us the references, quantities, and destination country to prepare a personalized response.
Do you have active discount codes or promotions?
Promotions and discount codes may change throughout the year. We recommend checking our website, subscribing to the newsletter, and verifying the discount field during checkout.
How can I contact customer service?
You can contact customer service using the contact form, website chat, or email. If your inquiry is related to an order, always include the order number.
Do you offer express shipping?
Express shipping may be available depending on the destination country and the products in the order. Available shipping options and estimated delivery times are shown during checkout.
Do you ship internationally?
Yes, we ship international orders to the countries available in our store. Shipping costs and methods are automatically calculated during checkout based on the destination and the products in the order.
Do you offer free shipping?
Free shipping may be available for certain destinations, minimum order amounts, or active promotions. If the order meets the conditions, the option will appear automatically during checkout.
What is Punto y Arte?
Punto y Arte is an online store specializing in cross-stitch kits, embroidery fabrics, embroidery accessories, and high-quality materials. We work with renowned brands as well as our own brand, AVA Stitch.
Which cross-stitch brands do you sell?
We sell kits and materials from various cross-stitch brands, including AVA Stitch, Luca-S, Letistitch, Zweigart, Nurge, and other specialized embroidery brands.
Do you sell Zweigart fabrics?
Yes, we sell Zweigart embroidery fabrics, including Aida, linen, Lugana, and other special fabrics in different counts, colors, and sizes.
Do you sell Luca-S and Letistitch kits?
Yes, we offer a wide selection of Luca-S and Letistitch kits. Some products may be in stock and others available on special order or for pre-order, depending on availability.
What is AVA Stitch?
AVA Stitch is our own brand of cross-stitch kits, designed and produced in Spain with high-quality materials and exclusive designs.
Do AVA Stitch kits include digital support?
Yes, many AVA Stitch kits may include free digital support for customers who have purchased the physical kit. To request it, contact us and provide proof of purchase or a confirmation photo when necessary.
Do you sell materials for beginners?
Yes, we have kits and materials suitable for beginners. We recommend reviewing the product's difficulty, design size, fabric type, and number of colors before purchasing.